As a full service courier company TimeCycle Couriers will perform your delivery in the most efficient manner possible. We offer a wide variety of service levels depending on size, deadline, and cost. In addition to our point to point on demand services, we provide warehousing logistic services for mass distribution. Our loading dock is accessible from all major highways for easy depot pick up or drop off for furniture delivery and distribution. Mail runs can be pre-scheduled and performed when needed.

Hours:

Office hours are Monday through Friday 8:00am to 6:30pm. Deliveries after hours or on the weekends can be made through our after hours service.

Account Information:

Opening an account with TimeCycle Couriers is quick and easy. Please call our offices and speak to an account executive!

Parcel Security:

Due to increasing security we ask that all packages be properly labeled with recipient, address, and phone number. To prevent potential damage, please reinforce where needed and prepared for adverse weather conditions. TimeCycle Couriers is not responsible for items damaged due to improper packaging.

Insurance:

Each delivery is insured for $100. Additional insurance can be obtained when placing a delivery at an additional charge of .50 per $100 of coverage.

Proof of Delivery:

Upon delivery, the courier will obtain a signature and time. A copy of the signature can be faxed or emailed upon request. If you require a receipt, please attach one to your package or ask our customer service team for a receipt to be added.

Customized Invoicing:

Invoices are generated on a weekly or monthly basis depending on your needs. Invoices can be customized to accommodate specific codes (Job #’s, P.O. #’s, or Reference) for each delivery. The invoice can also be sorted by code or # with subtotals to simplify billing.

Ordering:

When calling in a delivery, please specify the size, weight, number of pieces, and deadline.

Reports:

A daily, weekly, or bimonthly report of completed services can be faxed or emailed automatically at your request.

Boxes: Each additional box over 2 boxes will be charged $2.00 per piece.

Weight: Each pound over 50lbs will be charged an additional $.10 per pound.

Oversize: An additional $4.00 will be charged to parcels between 10-19lbs, 2’x2’ flats, or rolls over 40”.

Double Oversize: Bike deliveries over 20lbs or 3’x3’ flat will be charged at a minimum rate of $12.00.

Additional Stop: If two or more parcels are going to one business location, but to two different rooms, there is an additional charge of $2.00 per stop.

Overtime: Overtime begins at 5:00pm. An additional 50% will be charged to all deliveries.

Double Overtime: Double Overtime begins at 7:00pm. An additional 100% will be charged to all deliveries.

Weekend: An additional 100% will be charged to all weekend deliveries.

Waiting Time: Please have your parcel ready for departure when placing an order. Prior notice is always appreciated. There is a 5 minute grace period, but if a parcel is not ready upon arrival, the courier can only wait if other deliveries are not put in jeopardy. If waiting exceeds 5 minutes, it will be charged from the time the courier arrived until ready at $20.00 per hour.

No Pickup: If a delivery is canceled or not ready upon arrival, and the courier is unable to wait due to time constraints, there will be a minimum charge of $4.50 for bike deliveries and $13.00 for car deliveries.

Wrong Address: If a parcel is improperly addressed, there is an additional charge based upon the distance to the correct location. If the parcel is undeliverable and needs to be returned, it will be charged as an additional delivery. Round trip deliveries of $20.00 or more will receive a 50% discount on the return.

Subpoena Service: A one-time fee of $15.00 will be applied to the delivery charge. Return of service can be done that same day at your request (50% off the return) or via SASE or fax for free. For each additional attempt, appropriate delivery charges will apply.

Legal Time: Docket research and copy work will be performed at a rate of $.50 per minute.

State of Emergency: If a “State of Emergency” is declared due to hazardous conditions, there will be a 50% surcharge applied to all deliveries.

Van Delivery: If a delivery is too large for a car and a van is required, there will be a minimum charge of $25.00.

Fuel Surcharge: A fuel surcharge will be applied to all vehicle deliveries when gas exceeds $1.50 per gallon.